While many hosted call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's IVR Service Provider solutions are helping hundreds of companies increase profitability across the globe.
Welcome to the IVR Service Provider Community
This online community was created to show business owners how to use interactive voice response to enable greater efficency and higher profits by using our IVR Service Provider. As the world's leader in hosted call center services, we have amassed valuable resources such as Hosted IVR, IVR Software, and IVR Phone Systems that can help call centers run more profitably and take the pain out of daily operations. Our hope is that by exploring these resources and learning about our products, you will discover new ways to drive profit and improve the customer experience.
While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our hosted IVR software enables you to create the perfect mix of self-service and agent managed contacts. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
› Garage Door Repair in Stuart, Fl is the Main Topic in a Series of Videos Released by Customer's Choice Garage Doors and Openers for May 2013 5/24/2013 10:08:40 PM
› Electronics firm has room to grow in new BDO facility 5/24/2013 8:08:38 PM
› Forever Grand Vacations Provides Top Budget Friendly Travel Tips For Summer 2013 5/24/2013 7:08:46 PM
› Noosa Mechanics Refuse to take Responsibility for a Customer's Car Damaged In their Care. 5/24/2013 4:08:44 PM
› Changes follow criticism of CTA's Ventra card plan 5/24/2013 2:38:41 PM
› Oklahoma tornadoes: How to get help 5/24/2013 2:38:39 PM
› Title 3--The President - Amendment to Executive Order 13639 5/24/2013 2:08:47 PM
› Proto Labs, Inc.'s, Jackie Schneider, Honored by the Business Journal 5/24/2013 2:00:03 PM
› FCC Technology Transitions Policy Task Force Seeks Comment on Potential Trials 5/24/2013 1:38:48 PM
› Agent Link Releases Compelling New Web Video, Is Social Media Worth the Effort? 5/24/2013 1:08:48 PM
› The Dictation Source Signs Two National Hospital Chains 5/24/2013 12:09:04 PM
› BRIEF: No Rabbit Transit service on Memorial Day 5/24/2013 12:08:39 PM
› Always on-call: Dial-A-Prayer 5/24/2013 11:38:43 AM
› Shares of salesforce.com Are Down on Strong Volume (CRM) 5/24/2013 11:09:06 AM
› Carlisle Companies to Honor U.S. Marine Corps at NASCAR Sprint Cup Series Race at Charlotte Motor Speedway 5/24/2013 11:08:02 AM
› Muscogee Library Board to offer libraries director job to assistant state librarian Alan Harkness 5/24/2013 10:39:13 AM
› NetSuite Wins Two SIIA Software CODIE Awards; NetSuite OneWorld Named the Best Financial Management Solution; NetSuite SuiteCloud Awarded the Best Cloud Infrastructure 5/24/2013 10:28:18 AM
› TELNY, Removed From Naked Short Lists Today 5/24/2013 10:09:03 AM
› Accenture Receives Highest Rating Given in Latest Gartner Reports for Business Intelligence and Information Management Services 5/24/2013 9:00:05 AM
› Goshen, Ohio Dealer Quik's Auto Sales, LLC Announces New Website Built by Carsforsale.com(R) 5/24/2013 8:09:07 AM
› IGXE Successfully Launches Shopping Mall Mode: A New Era Is Coming 5/24/2013 8:09:05 AM
› Downgrade Alert for salesforce.com (CRM) 5/24/2013 8:08:58 AM
› TeleTech Celebrates Military Veterans in the Workforce 5/24/2013 8:05:02 AM
› IBM Study Points to CMO, Marketer of the Future, as Customer Experiences Remain Top Priority 5/24/2013 7:16:10 AM
› CEVA Logistics Taps IBM SmartCloud to Deliver Real-time Supply Chain Services to Industry Leaders 5/24/2013 7:09:04 AM
› Major New Study Finds Application Performance Problems Are Becoming Increasingly Frequent across the Globe 5/24/2013 7:05:02 AM
› AVANADE EXTENDS CLOUD SERVICES MANAGER WITH NEW SERVICE CATALOG TO HELP REDUCE COST AND COMPLEXITY OF DEPLOYING AND MANAGING BUSINESS SERVICES ACROSS CLOUDS 5/24/2013 6:44:14 AM
› Advantest Earns 25th Consecutive Ranking as a Top Semiconductor Test Equipment Supplier in the Annual VLSIresearch Customer Satisfaction Survey 5/24/2013 6:44:02 AM
› Marketo Financial Management Makes Managing Budgets Easier for Marketers 5/24/2013 6:39:17 AM
› MarketDeveloper Teams up with Reactor Graphics to Provide a Superior HTML Email Design Service 5/24/2013 6:38:41 AM
› Casino Reputation, the Solution to Getting 'Yelped' Are Subjects Examined in This Week's 'Casino Customer Service Solutions, Tactics and More' 5/24/2013 6:08:59 AM
› Stewart Title Voted Best Title Company in Laredo for Second Year in a Row 5/24/2013 6:08:55 AM
› NGG, ARRY, GABC, CVI, CAB, LINC Are Seasonally Ripe To Go Down In the Next Five Weeks 5/24/2013 5:38:44 AM
› Sky-mobi has the Lowest Forward Earnings Yield in the Application Software Industry (MOBI, VHC, CALD, ININ, CRM) 5/24/2013 5:08:59 AM
› Online Sales Double for New Gainsborough G Series Door Hardware at Australia's Largest Stockist The Door Store 5/24/2013 5:08:48 AM
› BUYINS.NET: Market Maker Surveillance Report. MU, CTL, KSU, WMB, FMCC, FNMA, Highest Net Buy Volume With Lowest Price Friction For Thursday, May 23rd 2013 5/24/2013 4:44:06 AM
› Ntractive Releases Elements CRM 2.1 Mobile for iPad and iPhone 5/24/2013 4:38:46 AM
› CTI Industries is Among the Companies in the Housewares & Specialties Industry With the Lowest Forward Earnings Yield (CTIB, NWL, TUP, JAH, LBY) 5/24/2013 4:08:47 AM
› American Diabetes Wholesale to Offer 12% Discount Off All Orders During Memorial Day Weekend 5/24/2013 3:38:52 AM
› iCanvass: The App that Changed Sales Management Forever Now Integrates with CRM 5/24/2013 3:38:51 AM
› Nucleus Research Releases CRM Value Matrix 5/24/2013 1:40:29 AM
› GDF SUEZ Energy Resources Gets Contract to Power Citizens Bank Park 5/24/2013 1:39:37 AM
› GigaMedia: Cloud Business Expanding into Government Sector 5/24/2013 1:39:35 AM
› Cigna Helps People Affected by Oklahoma Tornado 5/24/2013 1:39:16 AM
Telarus Deepens Agreement with inContact Due to Strong Company Growth
Master agent Telarus is set to expand its current agreement with inContact, taking the provider's solutions deeper into customer accounts. The penetration potential with an inContact agreement into new markets supports the efforts among both providers to extend their reach and capture more of the market share.
Is It Time to Outsource Your Call Center?
If your business is booming in these lean times, good for you! To make sure that growth continues, you need to look at the base of all your lines of business and see where you can trim costs and keep budgets in check. One area to look at can be your call center, where you might be better served outsourcing your call center needs.
Clearing the Clouds: Webinar to Explain and 'Demystify' Cloud Computing
Are you in the cloud? Have you heard about the cloud? Isn't the cloud the greatest thing EVER?!
inContact To Lead the Way on Customer Service Webinar
inContact, the leader in flexible cloud-based software, helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition and brand loyalty.
inContact's Benchmark Assessment Tool Helps Improve Business
Contact center managers certainly have their work cut out for themselves. Companies spanning all industries and sizes can hurt their company image and credibility with their customers due to poor customer care experiences, and how the customer is taken care of relies heavily on how the call center functions. If you're in the contact center business, what is one way of finding out how your center measures up? A simple contact center assessment is one good first step.
Chabad House Creates a Virtual Home with Its Call Center
It started with a program to check mezuzahs, the rolled-up parchment affixed on the doorways of Jewish homes in Israel that need to be reviewed by a certified scribe every few years. The Chabad House, the largest Jewish organization in the world, according to Chabad.org, advertised that anyone could dial *3770 in Israel and someone from Chabad.org would come by to pick up and review the scrolls.
VA Improves Caller Experience; Launches New Female Veterans Line
Disparate views are a common phenomenon within the call center. With multiple channels and a variety of platforms to access in an effort to complete one call, it's not unusual for an agent to have to navigate 10 or more views in just one phone call. In terms of efficiency, this is not the ideal approach to the business.
Call Center Growth and Happenings Across the U.S.
Call center growth in the United States continues, thanks to a combination of expansions of existing companies and "re-shoring" initiatives that are bringing call center jobs that were formerly outsourced to foreign shores back to the U.S. The following is a roundup of recent happenings in call center openings and expansions.
inContact Posts Huge Earnings Jump for Q1 2013
inContact, a provider of cloud contact center software, increased earnings by 39 percent over Q4 2012, its biggest jump ever, the company has reported.
Sacramento's 311 Service Teaches a Lesson in Call Center Management
Back in 2008, the city of Sacramento, California, hopped on board with a 311 service for its residents. Vastly different from the emergency 911 digits, 311 offers easy access to municipal services and information that would otherwise be difficult for some residents to find. What the city didn't anticipate was the call volume that would ensure once the service was implemented. Customer hang-ups ended up accounting for 100,000 lost calls, thus rendering the service inefficient and a misuse of tax dollars.
Nuance Enables Hands-Free Music On-the-Go via Vela App
Nuance Communications, a provider of voice recognition technologies, announced its voice technologies now power Vela App, a music app for iOS that lets people get instant access to their favorite music accounts such as Spotify, Rdio and more.
inContact Adds Leading Regional Bank to its Portfolio of Customers
The banking business is tough enough these days, what with maintaining brick and mortar buildings, online banking, smartphone usage for e-mailing checks and call centers to handle all the inevitable complaints that will arise. But one bank has taken a step toward easing those challenges with the selection of inContact for its service delivery options.
Survey: Companies Add Marketing Resources as CEOs Take Greater Interest in Marketing Efforts
CEOs are more interested in marketing efforts by companies - while many businesses are also adding more resources to those efforts, a new survey shows.
The Compelling Value Proposition of the Cloud Touches Every Corner of ERP
There are few departments, functions or applications within the enterprise that haven't been affected by a move to cloud-based solutions one way or another, though we likely still associate the cloud more with sales and call-center functions. Consulting firm Eval-Source recently updated its enterprise resource planning (ERP) Cloud and SaaS Buyer's Guide to address changes in that area. For starters, the new guide contains about twice as many vendors as the 2011 version, a testament to how the cloud has changed the ERP market. It includes more vendor profiles, updated research on trends and case studies that address best practices.
Leading BPO Selects inContact to Connect Network of Customer Support Professionals
InContact, the provider of cloud contact center software, is currently on a roll. It added seven new business process outsourcer (BPO) customers in the first quarter of 2013, and added yet another feather to its cap when it was chosen by a leading BPO to connect a large network of professionals providing customer support services.
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.
Frost & Sullivan has over fifty years of experience as a global research organization.
Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.