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Nuance Virtual Assistant Recognized for Sales and Customer Service

By Rajani Baburajan, TMCnet Contributor

Nina Mobile from IVR service provider Nuance (News - Alert) Communications is a cloud-based virtual assistant platform designed to transform the way enterprises can deliver mobile customer service.  The virtual assistant technology has now brought recognition to Nuance. The company has been named a finalist in the seventh annual Stevie Awards for Sales and Customer Service Technology Partner of the Year for Nina Mobile.

Launched in August 2012, Nina Mobile enables organizations to add virtual assistant capabilities to existing Apple iOS and Google Android (News - Alert) mobile applications. Customers are deploying Nina to enable speech-based and human-like interactions with the mobile app.

The technology combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.

Companies such as USAA, an insurance and financial services provider to U.S. military members and their families, use the technology to enhance self-service experience for their customers.

“This latest accolade underscores the growing consumer demand for intelligent, conversational self-service solutions such as Nina in today’s automated customer service environments,” said Robert Weideman, executive vice president and general manager for the Nuance Enterprise Division, in a statement. “It also validates Nuance’s leadership position in delivering compelling customer experiences around the globe.”

Nuance is one of the few finalists selected from more than 1100 companies. This year’s Stevie finalists were determined by preliminary judges comprised of 120 professional experts worldwide.

“Many of our preliminary judges have commented about the high quality of the entries the competition received this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Our final judges will have a challenging but rewarding task to determine the Gold, Silver and Bronze placements.”

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