Nuance Dragon Drive Powers Hyundai's Next Gen Connected CarJanuary 23, 2013
Nuance Communications (News - Alert), a provider of IVR service and speech recognition solutions, has formed partnership with Hyundai to develop a new voice-enabled infotainment system to Hyundai’s next generation connected car. The companies have agreed to integrate Nuance’s automotive-grade Dragon Drive platform to deliver a safer, smarter in-car experience to Hyundai users. The automotive voice platform, according to company officials, enables natural language voice-enabled phone dialing, message dictation, destination entry – by address or point of interest. To enhance the in-car entertainment experience, users can also search for music both in the car or stream from online music services by simply speaking a few words like, “Play a song by Taylor Swift (News - Alert).” Hyundai recently showcased its vision for its next-generation connected cars at the 2013 International Consumer Electronics Show. The new infotainment system showcases the power of conversational interfaces to deliver safer, smarter in-car experience, according to company officials. “Consumers expect to be connected to people and content no matter where they are. And when they are behind the wheel, it’s our responsibility to balance that demand with features that minimize the potential for driver distraction,” said Michael O’Brien, vice president of Product and Corporate Planning at Hyundai Motor America, in a statement. “Hyundai is committed to stay at the forefront of innovation, and by leveraging Nuance’s Dragon Drive platform for our next-generation infotainment systems, we’ll be able to bring the broad consumer market smart, innovative and intuitive experiences powered by voice,” O’Brien added. Dragon Drive harnesses Nuance’s deep expertise and research in natural language understanding voice technologies to deliver connected and embedded capabilities such as voice dialing, message dictation, navigation, local business search and music search. “People have deep and personal connections to their devices and the content they offer – their in-car experiences shouldn’t be any different,” said Arnd Weil, vice president and general manager, automotive, Nuance Mobile. “Hyundai’s connected car prototype demonstrates the flexibility and broad capabilities of our Dragon Drive platform, where Nuance’s voice technologies deliver an intelligent, conversational exchange between people and their cars to keep them connected no matter where life’s journey brings them.” Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter. Edited by Amanda Ciccatelli ResourcesVisit our call center industry resource library and learn how to optimize your contact center for maximum profitability. Find these resources and more at incontact.com LEARN MORE
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