SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

VA Approves National Deployment of Authentidate's IVR Service for Weight Management

October 23, 2012
By Amanda Ciccatelli, TMCnet Web Editor

IVR technology continues to advance and grow into new industries, and its uses continue to diversify. Specifically, within the healthcare industry, which has used IVR service for a long time, providers are finding brand new ways to incorporate IVR into their business.


Today, healthcare providers need to communicate with patients frequently about services and appointments, and they typically communicate over the phone. Instead of dedicating staff resources and money to making those calls, IVR solutions can easily take on that responsibility.

Authentidate (News - Alert) Holding Corp. , a provider of secure web-based software applications and telehealth products for healthcare organizations has recently unveiled that the Department of Veterans Affairs (VA) has completed the test-in phase for Authentidate's Interactive Voice Response (IVR) vital signs monitoring solution and Web service to use with the VA's weight management protocol (TeleMOVE).

Today, Authentidate's products and services enable healthcare organizations to increase revenues, reduce costs and enhance patient care by eliminating manual work steps from clinical and administrative processes.

The VA has given its approval for VA facilities throughout the country use the IVR solution for TeleMOVE patients. Now, VA facilities can use the solution by itself or in combination with Authentidate's Electronic House Call (EHC) device to help patients that require a mobile solution to manage their weight according to VA TeleMOVE care guidelines.

“We believe that the other DMPs which are currently being pilot tested will be approved for national deployment in the near future and that our IVR solution provides a significant growth opportunity for our company,” said Gavin Stewart, vice president business development at Authentidate, in a statement.

This IVR solution provides VA Clinicians with another way to remotely monitor mobile patients and enhance care in their national Care Coordination Home Telehealth program. Clinicians use the solution to monitor patients' vital signs and gather patient health information about to supplement visits as well as help improve compliance with care plans. Additionally, clinicians can review patients' remote monitoring session results using Authentidate's web-based application and remotely manage care plans and related information. They can also use the web-based application to provide education to patients in real-time through the IVR solution.

Moreover, using the solution, clinicians can switch their patients between the EHC and IVR solutions if the patient is travelling or has to go back to a short- or long-term rehabilitation care unit. It provides a flexible, mobile alternative for those patients who have to travel for a period of time without their EHC home-based unit.

Stewart said, “We continue to work closely with the VA to provide cost-effective solutions to help support their efforts to deliver the best health care for our veterans."




Edited by Allison Boccamazzo



Follow Us On:

Hosted Call Center Social Networks
Resources

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.


Find these resources and more at incontact.com

LEARN MORE
››

Featured Resources
inContact Brochure

Customer service has never been such a valuable business commodity as in today's connected world.

Download now ››

INCONTACT PLATFORM

Our award-winning cloud contact center platform handles over one billion calls per year, with the highest published reliability in the industry.

Download now ››

inContact inView Powered By clearView

inContact inView powered by ClearView is a revolutionary, optimization solution engineered by call centers for call centers.

Download now ››

Optimize Your IVR for Self-Service

Does your IVR really hit the mark? Long handle times, high abandonment rates, and poor customer self-service options can have a direct impact to your bottom line.

Download now ››

3-Minute inContact Tour

Transform your customer care. Watch our product and company overview.

Watch now ››

Featured Whitepapers
2013 Executive Priorities Report

Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.

Download now ››

2012 North American Cloud Contact Center Solutions Company of the Year Award

Frost & Sullivan has over fifty years of experience as a global research organization.

Download now ››

Choosing the Right Cloud Contact Center Solution

Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.

Download now ››

blog comments powered by Disqus

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.