Clarity Connect Version 2.4 Released with Enhanced IVR Self-Management Capabilities
July 20, 2012
In an effort to give the call center agents a better user experience, Clarity (News - Alert) Consulting has come up with an upgraded version of its popular contact center software product, Clarity Connect. With the new release, the company attains its goal of reducing the complexity associated with installation, use and maintenance of contact center solutions.
According to the company website, Clarity Connect version 2.4 is easier to install, self- manage, and maintain. Its easy installation process enables Connect clients to do a significant portion of the installation themselves.
Native to Lync Server 2010, Clarity Connect 2.4 is able to use the powerful features inherent in Lync Server and delivers fully featured, multi- modal contact center functionality at a fraction of the cost of Legacy contact center platforms.
The companies looking to add contact center functionality to their Lync environments will find Clarity Connect 2.4 particularly useful, the company claimed in a press release.
In its enhanced version, the software comes with Quick IVR feature that gives contact center administrators an increased ability to create and self-manage call flows, create IVRs, add or remove agent users, skills, and queues more easily.
Quick IVR delivers a full-featured IVR platform that can be purchased and deployed without the constraints of per-port licensing terms, the company further informed.
The new version also allows increased self-provisioning capabilities. Clients are now able to easily create new Lync contact centers themselves with the confidence that they can receive guided support from Clarity if needed. The complete set of premium features original to Connect are included for one standard fixed fee, including call recording, ACD, IVR, screen pops and other system integration.
“Our decision to build Connect as a native Lync product allows us to deliver a product that can be deployed and maintained just like any other Lync Server role. It’s what makes Connect so different from the other traditional contact center products out there. That foundation allows us to seamlessly leverage Lync as a unified communications platform, enabling our clients to get maximum utilization of their existing infrastructure, more control and more flexibility,” Chief Technology Officer at Clarity Consulting Jon Rauschenberger noted in a statement.
Being named a Chicago's 101 Best and Brightest Companies to Work For is a designation that hundreds of companies pursue and Clarity Consulting made it to this year's list.
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Edited by Amanda Ciccatelli
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